Conducted the tour at own pace, so did not feel rushed .
The cellar was closed for lunch when we arrived without any notice on their doors of when their lunch break would end. It did not state anywhere on their website about this closure nor anywhere else. Therefore we had to go back again in the late afternoon and one of guests from our party could no longer attend because she had to leave from the trip. This meant we had a ticket that was unused. Once we arrived we asked the reception for a reimbursement as it's not stated anywhere that they have a pause during the day. They said to contact head out about this to get a reimbursement. Please let me know how to proceed. It's unacceptable to market and communicate that a service is available all day only to find it closed without any notice as to when it will open. Please understand this was 14:00 with no signs of reopening.
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The tour was pleasant, has the right duration, and is well worth spending an hour learning a bit more about the production of Port wine.
It was quite fast but alright, the museum is short but interesting and there were two kinds of porto wine, and other tasting with three wines, they are really strong flavored so be ready and have some food before!
We learned a lot. The guide was extraordinary
The tasting and explanation was great. The only thing we missed was something to go with the port. We know there are tastings and I'm sure they are the best. But port without food, no matter how little, for some people it can be difficult to go back to the hotel.
By buying tickets in advance we skipped the line. The tour was informative and the port wine was delicious! Highly recommend.
It was a good visit, kind of standard one, not any big differentiator from another cellar. There was an important issue with the guide, since group was very big and she had no loudspeaker so we could not clearly hear her explanations on some of the stops, unless you were close to where she was standing
Very good, despite arriving a little late. The visit and tasting were enjoyable
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