Headout is an authorized and trusted partner of the venue, offering curated experiences to enjoy this attraction. This is not the venue's website.
You can cancel these tickets up to 24 hours before the experience begins and get a full refund.
Book now without paying anything. Cancel for free if your plans change.
Conducted the tour at own pace, so did not feel rushed .
The cellar was closed for lunch when we arrived without any notice on their doors of when their lunch break would end. It did not state anywhere on their website about this closure nor anywhere else. Therefore we had to go back again in the late afternoon and one of guests from our party could no longer attend because she had to leave from the trip. This meant we had a ticket that was unused. Once we arrived we asked the reception for a reimbursement as it's not stated anywhere that they have a pause during the day. They said to contact head out about this to get a reimbursement. Please let me know how to proceed. It's unacceptable to market and communicate that a service is available all day only to find it closed without any notice as to when it will open. Please understand this was 14:00 with no signs of reopening.
Inclusions
Exclusions
